Over the next three weeks, I will be posting excerpts from my interview for the upcoming book, Passion. It’s a subject about which have written at length and with passion before. What is passion to you? How would you define it from your your experience? An intense love. Beyond that, it’s a mystery, which probably [...]
Robert Morris: For those who have not as yet read Unthinking, you cite dozens of exemplars – both individuals and organizations– which understand “our love of play.” In your opinion, which best exemplifies that? We take play for granted because it’s so ubiquitous and old, but advertisers’ use of contests and games clearly plays into our love [...]
View PostLiving by these rules will make your life richer–in every sense of the word: 1. Always wait a split second after a person finishes speaking before you speak. 2. Be positive. 3. Speak well of others. 4. Memorize names. 5. Never try to impress. The effort always shows and looks ungracious, and diminishes you. 6. [...]
View Post best practices for professional services, business etiquette, client loyalty, client retention, client satisfaction, client services, protocolRobert Morris: When completing the research for Unthinking, were there any head-snapping revelations? Please explain. I suspect most people are not aware of the extent to which their assumptions and expectations about everything-– products, services, people-–alter their experience. If you think a nail is sticking in your foot, your foot hurts, even if the nail missed your [...]
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