A Nashville man was suffering a persistent problem with his kitchen floor: it squeaked like a peeved mouse. No matter what he tried, nothing worked. Hearing of the man’s plight, a friend told him, “Call my friend. He’s a carpenter and a true craftsman.” That afternoon the craftsman arrived at the poor fellow’s house, walked [...]
Welcome to another strange but true story–told to me twice at the annual meeting of one of America’s premier consulting firms. This story begins on a sunny September afternoon in Franklin Lakes, New Jersey. An experienced consultant named David called on a Fortune 500 prospect. The prospect was impressed, but balked at David’s $1,750 per [...]
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