Posts tagged "client loyalty"

The Seven Simple Rules of Business Manners

Posted on September 14, 2011 by Harry Sr. in Uncategorized No Comments

Living by these rules will make your life richer–in every sense of the word: 1. Always wait a split second after a person finishes speaking before you speak. 2. Be positive. 3. Speak well of others. 4. Memorize names. 5. Never try to impress. The effort always shows and looks ungracious, and diminishes you. 6. [...]

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View Post best practices for professional services, business etiquette, client loyalty, client retention, client satisfaction, client services, protocol

Who Is Your Client?

Posted on March 10, 2011 by Harry Sr. in best sales practices, client relationships, expert sales techniques, Marketing, professional services marketing, relationship management, services marketing No Comments

David often feels overlooked and insecure. Sharon owns seven cats named after the Seven Dwarfs. David loves Tom Clancy novels and adores his six-year old blonde Labrador Retriever. Sharon wishes she had more time. David wishes his business was better, but doesn’t want his employees to see his concern. Sharon wishes she laughed as often [...]

View Post better customer service, business development, client loyalty, client relationships, client retention, client satisfaction, cliient relationships, customer service tips, harry beckwith, relationship management, service